Frequently Asked Questions
Everything you need to know about our shipping, returns, and orders.
📦 Shipping & Orders
When will my order ship?
We process orders within 1 to 3 business days. As soon as your package leaves our fulfillment center, we’ll email you a tracking link so you can follow its progress.
How long does delivery take?
Most orders arrive within 2 to 12 business days after dispatch, depending on your location or delays.
Will my items arrive together?
If you ordered multiple items, they may occasionally ship in separate packages to get them to you as quickly as possible. You’ll receive individual tracking links for each parcel at no extra charge.
Can I change or cancel my order?
We start packing orders quickly after they’re placed. If you need to change or cancel an order, please email us within 1 hour at info@rglfoothills.com. After that window, the order may already be in transit.
🔄 Returns & Support
What is your return policy?
We want you to feel confident in your space. We offer returns on unused items in their original packaging within 30 days of delivery. Just reach out to our team to start the process.
What if my package arrives damaged or defective?
If something arrives broken or isn't working properly, let us know within 48 hours of delivery. Send an email with your order number and a quick photo of the issue to info@rglfoothills.com, and we’ll arrange a replacement or full refund right away.
🔒 Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.
Need extra help?
Feel free to contact us anytime at info@rglfoothills.com. We aim to respond to all inquiries within 24–48 hours, Monday through Friday.