Refund policy

Return and Refund Policy

30-Day Return Policy

At RGL Foothills Collectives, we want you to feel confident in your space. We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at info@rglfoothills.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.

Damages and Issues

Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery at info@rglfoothills.com with your order number and a photo of the issue so we can evaluate it and make it right immediately.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.